• Making a reception and information space easily accessible to you.
• Making your procedures easier
• Providing you with seating
• Providing you with free information about the local tourist offer
• Displaying and circulating its opening periods in at least one foreign language.
• Being open at least 120 days per year, including Saturdays and Sundays during tourist or entertainment periods
• Answering your letters all year long
• Ensuring continuous reception service by personnel who speak at least one foreign language
• Ensuring that paper copies of tourist maps, and guide maps and books are available
• Providing you with access to its bilingual Website
• Also ensuring that all tourist information concerning the following is translated into at least one foreign language:

- all classified tourist accommodation with at least the name of the establishment, mailing address, email address, Website address, telephone numbers and classification level;

- monuments and cultural, natural and recreational tourist sites that might indicate the usual rates, periods and hours when open to the public, Website and telephone and mailing details;

- events;

- emergency telephone numbers

• Annually updating its tourist information
• Displaying emergency telephone numbers outside
• Processing your claims and measuring your satisfaction
• Ensuring that a holiday adviser is available
• Guaranteeing the reliability and updating of information concerning the local tourist offer
• Updating the tourist offer data related to its geographic operating zone